Ambu-Trans is led by people who answer the phone. No call centers, no voice mail chains — our leadership is directly reachable, every day, from 4 AM to Midnight.
Every member of our leadership team works directly with facility partners and patients. When you call Ambu-Trans, you reach the people who can actually solve the problem.
At Ambu-Trans, facility partners have direct access to the people who run the operation. When an issue arises early in the morning or late into the evening, our team is always available — Neal Kalish picks up. When billing or compliance questions come in, Aline Antonio handles them personally.
This is a deliberate operating choice. We believe the relationship between a transportation provider and a dialysis facility has to be built on direct, human accountability — not ticket systems and escalation queues.
Each facility partner gets a direct WhatsApp group with the Ambu-Trans team — real-time updates, no hold times, instant response for scheduling changes and emergencies.
Weather events, route delays, or any operational exception — you hear from us before you need to call. Our team monitors operations from first pickup to last drop-off.
Our team knows the patients, the routes, the facilities, and the protocols. That institutional knowledge is irreplaceable — and it shows up every day at 4 AM.
We're available daily from 4 AM to Midnight. No forms required — call us, email us, or fill out the partner inquiry form.